Shipping policy
All orders are processed within 10 to 15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping option | Estimated delivery time | Price |
| Germany | 3 to 5 days | 4.99 € |
International Shipping (EU)
We offer international shipping to the following countries:
| Country | Transit | Shipping Rate |
| Austria | 2-5 business days | 10,99 € |
| Belgium | 2-5 business days | 9,99 € |
| Bosnia Herzegovina | 2-5 business days | 29,99 € |
| Bulgary | 2-5 business days | 29,99 € |
| Croatia | 2-5 business days | 29,99 € |
| Czech Republic | 2-5 business days | 10,99 € |
| Denmark | 2-5 business days | 10,99 € |
| Estonia | 2-5 business days | 24,99 € |
| Finnland | 2-5 business days | 24,99 € |
| France | 2-5 business days | 14,99 € |
| Greece | 2-5 business days | 49,99 € |
| Hungary | 2-5 business days | 14,99 € |
| Ireland | 2-5 business days | 24,99 € |
| Italy | 2-5 business days | 16,99 € |
| Latvia | 2-5 business days | 24,99 € |
| Liechtenstein | 2-5 business days | 39,99 € |
| Lithuania | 2-5 business days | 22,99 € |
| Luxembourg | 2-5 business days | 9,99 € |
| Monaco | 2-5 business days | 18,99 € |
| Netherlands | 2-5 business days | 8,99 € |
| Norway | 2-5 business days | 49,99 € |
| Polen | 2-5 business days | 14,99 € |
| Portugal | 2-5 business days | 24,99 € |
| Romania | 2-5 business days | 29,99 € |
| Serbia | 2-5 business days | 29,99 € |
| Slovakia | 2-5 business days | 14,99 € |
| Slovenia | 2-5 business days | 14,99 € |
| Spain | 2-5 business days | 23,99 € |
| Suisse | 2-5 business days | 39,99 € |
| Sweden | 2-5 business days | 16,99 € |
| UK | 2-5 business days | 19,99 € |
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping (Non EU)
We offer international shipping to the United States.
| United States | 20 business days | 19,99 € |
If you are from oversea and want to order something in our shop please let us know and contact us under:
info@manuelmane.com
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. manuelmane.com is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order at the estimated day of delivery, please contact us at info@manuelmane.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
For detailed informations please check return policy page.
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@manuelmane.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at info@manuelmane.com.